Technical Support

All Minerva Software products are supplied with 60 days software support included in the price. Extended contracts are also available if required. This level of support is intended to help you sort out any problems you may experience while using the software. It does not include upgrades. These are usually available for a handling fee of £10.00+VAT by returning your master disc to us. In some cases there is a further charge if there have been very significant changes to the software between your release and the current one, or if a new manual is required.

Some of the more commonly experienced problems are dealt with by standard technical releases which are issued by the support department from time to time. If the technical releases don't help, technical support is available by contacting us by any of the methods described on the contact page. Please note that the support desk is manned after 15:30 (UK time!) only so please don't telephone before then. When you contact us you must quote the serial number and version number of your software. The version number of most RISC OS programs can be found by choosing the Info option from the iconbar menu. If appropriate you should also quote the exact error message; there are many similar messages and slight differences can sometimes lead to serious mis-interpretation!

One of the most common causes of calls to our support desk is virus infection. Some RISC OS viruses are dangerous and all disks should be checked regularly. If you experience problems with your software, especially if the symptoms are somewhat mysterious, please check for viruses as soon as possible.