Registered Users may call or fax our Technical Support staff for assistance. When you call, you must have your serial number available, as the technician will confirm registration before proceeding. If you are not registered, you must do so before you can use the Help Desk or the E-MAIL - tech@newtek.com support venues. Always include your serial number when you fax or email an inquiry. For registration information see Product Registration.
Phone:
1 (913) 228-8282
1 (913) 228-8222 Fax 24-hrs. a day, 7-days a week
Hours:
Mon-Thur: 8:00 AM to 8:00 PM Central Time
Friday: 8:00 AM to 5:30 PM Central Time
Please Note: To report product bugs use Bug Report Form.
Common problems for each revision of LightWave, the Video Toaster, and the Flyer are documented in our Support FAQs, and indexed by system type.
If you do not find the information that you need in our FAQ, you may want to check our online Forums.
If you are having difficulty connecting to the BBS through the Telnet connection, be sure to read the BBS HELP page.
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