http://www.microsoft.com/UK/services.htm (PC Press Internet CD, 03/1996)
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Services, Training & SupportThe way we do business is based on the demands of you, our customers. You demand complete solutions which work, the flexibility of openness and choice, a low cost of total ownership - not just a low initial price, though that's important - and service and support you can count on.With today's 'open' approach to IT, companies are finding they need to plan for their service and support needs up front - for the whole system lifecycle, including business planning, re-engineering, consulting, development, deployment, operations and maintenance and support. Our strategy is to deliver partnership and choice to you, in order to help you plan, implement and maintain solutions based on Microsoft technology. |
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Solution Providers Together with our Microsoft Authorised Solutions Providers, we are committed to ensuring you have the full range of services to achieve true value for your business. We do this by actively working with our authorised Solution Providers, whose objective advice and support is available whatever your needs. We have taken this approach to enable us to focus on providing you with the highest-quality, best-backed software and server products in the industry. Microsoft solution providers then focus on providing on-site multi-vendor system integration and support, within their particular areas of expertise, in order to provide you with a complete solution. Microsoft Certified Professionals and Product Training Microsoft Certified Professional (MCP) qualifications clearly demonstrate skills in current Microsoft products and technologies. All Microsoft Solution Providers are required to have Microsoft Certified Professionals on staff. You can also use the MCP program to increase the skills of the computer professionals in your own IT department. Training your end users and computer professionals is an essential ingredient in the success of your business systems. Through our Microsoft Solution Providers we offer training on all Microsoft products and technologies At our Microsoft Authorised Training Centres, our Microsoft Certified Trainers provide a wide range of courses for all levels of end users. For more information on the Microsoft Certified Professional Programme call 0345 001000 |
Microsoft Support Options Microsoft has also continued to make significant investments in our business support infrastructure over the past 5 years. Our Product Support Services fully back Microsoft products with detailed technical information, 24 hours a day, 7 days a week, technical phone support, and hot-fixes for critical support issues with Microsoft products. Find out about the range of support options available as part of the Microsoft Support Network We understand however, that providing excellent support for our products may not be enough. Many companies require support for tasks such as network installations, developing turnkey solutions and for support of multi-vendor business applications. So a number of our Microsoft Solution Providers are Authorised Support Centres (ASCs) who provide multi-vendor support services to our customers. Microsoft Consulting Services (MCS) MCS work with enterprise customers and solution providers to design and build client-server solutions that fully leverage Microsoft technology. MCS also transfers its knowledge and expertise to our Microsoft Solution providers, as required. Telephone: 0345 00 2000 Testimonials What our customers say about Microsoft Support Services |
