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Updated: March 15,1996 TechNet Logo Go To TechNet Home Page

Microsoft Windows NT Server 3.51 Common System Problems and Solutions



SYMPTOM                      PROBLEM                   SOLUTION                          
                                                                                       
Errors appear when           Settings on NIC are       Verify settings on NIC. Make      
configuring the network      incorrect.                sure the card is configured for   
during setup.                                          the settings specified during     
                                                       setup.                            
                             Driver for NIC is not in  Locate the appropriate driver,    
                             the \I386 directory.      either in the \DRVLIB directory   
                                                       on the Windows NT Server CD or    
                                                       on the disk from the NIC vendor.  
This error appears during    Boot drive is attached    Use the Emergency Repair process  
initial setup or when        to a SCSI card that has   to replace the driver.  If the    
booting NT:                  a missing or corrupt      device is unsupported, get a      
STOP: 0x0000007B             driver or is              driver from the SCSI card         
Inaccessible_Boot_Device     unsupported.              vendor.                           
                             The card has not been     Verify that settings on the SCSI  
                             set up properly.          card are correct and make sure    
                                                       the card is properly terminated.  
You receive this error       The file for NTLDR is     Expand NTLDR._ from source        
message when booting NT:     missing from Drive C: or  media, or run the Emergency       
                             it is corrupt.            Repair process and select         
BOOT: Couldn't find NTLDR                              "Verify Windows NT system         
Please insert another disk                             files".                           
                             There is a disk in drive  Remove the disk from drive A:     
                             A:                        and reboot the system.            
When booting NT on a dual    The timeout value in the  Open the BOOT.INI file in a text  
boot system, it boots        BOOT.INI is set to 0.     editor and change the timeout     
directly into NT without                               value from 0 to a greater value.  
giving you a choice of                                                                   
operating systems.                                                                       
When booting NT you receive  NTOSKRNL.EXE is missing   Run the Emergency Repair process  
an error stating             or corrupt.               and select "Verify Windows NT     
NTOSKRNL.EXE is missing or                             system files".                    
corrupt.                     The ARC path in BOOT.INI  Verify that the ARC path in       
                             is incorrect.             BOOT.INI points to the correct    
                                                       drive and partition where the NT  
                                                       directory is located.             
When installing NT on a      The BIOS on the system    Contact the vendor of the BIOS    
system with an EIDE hard     or controller does not    and obtain an upgrade to a        
drive, NT is unable to       support sector            version that supports sector      
locate the partition during  translation.              translation.                      
setup or it incorrectly                                                                  
detects the size of the                                                                  
partition.                                                                               
This error appears when      NIC is using an           Use Windows NT Diagnostics to     
booting into NT and you are  interrupt or memory       see which interrupts and memory   
unable to attatch to the     address that has already  addresses are being used and      
network:                     been assigned.            select one that is not in use.    
At least one driver or                                                                   
service failed during                                                                    
system startup.                                                                          
                             The transceiver type      Verify the transceiver type you   
                             chosen for NIC is         are using is set on the card and  
                             incorrect.                is also selected under the NIC    
                                                       setup in NT.                      
You are unable to connect    You are using NWLink as   Verify that the frame type on     
to the server from a client  a protocol and there is   the client is set to the same     
machine.                     a frame type mismatch.    frame type as the server, or set  
                                                       the server frame type to          
                                                       autodetect.                       
                             You are not using the     Verify which protocols are being  
                             correct protocol.         used on the server and configure  
                                                       the client to use one or all of   
                                                       the same protocols.               
                             There is a problem with   Verify that the network and/or    
                             the network.              server is active by attempting    
                                                       to connect from a few different   
                                                       client machines.                  
You login to the network     Another computer on your  Make sure that your computer has  
and receive an error that    network has the same      a unique name.                    
there is a duplicate name    name as your computer,                                      
on the network.              or the name of a                                            
                             workgroup or domain is                                      
                             the same as your                                            
                             computer.                                                   
When connecting to a shared  You do not have proper    Have the administrator either     
resource, you receive        permissions to access     grant you permissions to access   
"access denied" and are      the resource.             the resource or add you to a      
unable to connect.                                     group that has permissions to     
                                                       access the resource.              

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