http://www.microsoft.com/BackOffice/techsupp.htm (PC Press Internet CD, 03/1996)
BackOffice - Technical Support
Enterprise Support with Mission-Critical Services
Microsoft and its strategic partners are committed to providing the level of service and support that companies need to successfully implement mission-critical business systems using Microsoft BackOffice products
Microsoft Support Online
Updated daily, the same tools and information Microsoft's Technical Support engineers use.
Microsoft Service Advantage - Support Options
Premier support, together with your IT group and third-party support providers, is a valuable component of your overall distributed computing service and support strategy.