How to Reach FTP Software
If you purchased our software from a vendor outside of the United
States, please contact that vendor for all sales and support issues.
FTP Software, Inc.: To request general information.
Two High Street
North Andover, MA, USA 01845
Phone: (508) 685-4000
Hours: 9 am - 5 pm EST
FAX: (508) 794-4488
Internet Electronic Mail: info@ftp.com
"Anonymous" FTP Server: ftp.ftp.com
World Wide Web Server: URL=http://www.ftp.com/
Technical Support Services: To request technical information.
Phone: (508) 685-3600 or (800) 382-4387
Hours: 8 am - 8 pm EST
FAX: (508) 794-4484
BBS: (508)-659-6240 Settings: N,8,1 Speed: 300-19,600 baud with MNP
Internet Electronic Mail: support@ftp.com
"Anonymous" FTP Server: ftp.ftp.com
CompuServe: Type GO PCVENJ, and select Forum 8, FTP Software
Gopher Server: gopher.ftp.com
World Wide Web Server:
URL=http://www.ftp.com/home/techsup/
Getting Technical Support for Explore OnNet
If you require additional information about Explore OnNet, FTP
Software, Inc. Technical Support provides outstanding technical
support services to its customers. These services consist of
telephone support, fax, e-mail, and on-line technical information.
Choose the communication method that is the most effective for you.
FTP Software Technical Support is open between 8 A.M. and 8 P.M.
(Eastern time) Monday through Friday.
Telephone Support.
Call Technical Support for problems that you encounter with Explore
OnNet. For the first 30 days after you purchase Explore OnNet,
telephone technical support is available to you at no charge by
dialing 800-387-0551 in the U.S.
After the first 30 days, the fee for telephone support is $50.00 per
call. You can dial 900-555-4FTP, and the $50.00 fee will appear on
your telephone statement. You can also dial 800-387-0551, and charge
the call to your Master Card, Visa, or American Express card; please
have your credit card number available to you when you place the
call.
Fax and E-mail Support
Use the free fax and e-mail services for your Explore OnNet questions.
These services let you send any relevant technical information along
with your request.
Fax: (508) 794-4646
Electronic Mail via Internet: explore-help@ftp.com
OnLine Services
FTP Software, Inc. also provides on-line support services designed to
supply you with immediate information access or the ability to search
for topics of interest at your convenience. This information is
obtained from the knowledge and experience of the FTP Software, Inc.
technical staff.
Anonymous FTP Server: ftp.ftp.com
If you use Reference Desk, you can connect to the Technical Support
anonymous ftp site by choosing Anonymous FTP@ftp.com from the Beyond
Books menu.
Bulletin Board System: Dial (508) 659-6240, Settings:N,8,1;
Speed:300-19,200 baud with MNP
If you use Reference Desk, you can connect to the online bulletin
board system automatically by choosing FTP Bulletin Board (Modem) from
the Beyond Books Menu. Your PC cannot be connected to your Internet
service provider when you use this option.
CompuServe: Type GO PCVENJ and select Forum 8, FTP Software
Gopher Server: gopher.ftp.com
World-Wide-Web Server: URL: http://www.ftp.com/home/explore
Sales: To request product literature, and place an order.
To inquire about an order, please contact your sales representative.
Phone: (508) 685-3300 or (800) 282-4387
Hours: 8 am - 8 pm EST
FAX: (508) 794-4477
Internet Electronic Mail: sales@ftp.com
Product Bugs: To report a bug in a product.
Internet Electronic Mail: bugs@ftp.com
Services: To inquire, or make suggestions regarding, the following services:
World Wide Web services: Email www@ftp.com
Gopher services: Email gopher@ftp.com
Anonymous FTP services: Email ftp-server-admin@ftp.com
|| FTP HOME |
| SEARCH |
| SEND MAIL |
| HELP |
| TECH HOME ||
FTP Software, Inc.
Thank you.
27-Apr-95