Be Technical Support and Customer Service

You've read all the FAQs, searched the web site high and low, and you still haven't found the answer to your question. You'd like to get some kind of assistance from a real human being, and we want you to get the help you need.

We have several e-mail addresses to which you can send questions regarding a variety of problems. While we'll always try to help you no matter which address you send your request to, we are faster at assisting you when your message goes to the right address. So before you send in your question, check the descriptions below for the group most appropriate for your issue.

You can find other contact information, including physical addresses and directions, European contacts, and other general (i.e., not technical) e-mail addresses at Be on our Contacting Be web page.

Thanks, and we look forward to making you happy!

Quick links to sections on this page:

Be Customer Service
Be Developer Services
Be Customer Technical Support
Be Developer Technical Support
The Be Webmaster

Be's customer service group is ready to help you with non-technical customer issues. They can help you with:

• Tracking product orders
• Damaged disk or CD replacement
• BeBox service and warranty issues (RMAs)

You can contact Be Customer Service at custservice@be.com.

Be's developer services is here to help developers with developer-specific, non-technical issues. Contact them to:

• Determine your lost developer ID or password
• Change your name or company information in the developer database
• Check the status of your developer application
• Moving files in the BeWare section of the Web site

You can contact Be Developer Services at devservices@be.com.

Alternative sources for this kind of assistance include:

• Developer ID Reminder

Be's Customer Technical Support group can help you with BeBox and BeOS related technical questions that are not answered in the Be FAQs. In general, if your technical question does not include code, this is the place to ask. You should contact them if you have questions about:

• Installing the BeOS
• Configuring the BeOS
• Using the BeOS
• Software or hardware compatibility
• Diagnosing a problem with your BeBox

You can contact Be Customer Technical Support at custsupport@be.com. Due to Internet-wide mail delivery problems, our responses to customer inquiries are taking longer to arrive than we'd like; this problem should be temporary.

You can also call our US Support Center, at (972) 389-3740.

Alternative sources for this kind of assistance include:

• The Be FAQs
• The BeOS PPP Troubleshooting Guide
• The BeOS User's Guide
• The BeOS Preview Release Support pointers page
• comp.sys.be.help

The Be Developer Technical Support group's purpose is to help Be developers create new and exciting software. In general, if your question includes code, or is asking for it, this is the right place to ask. Contact our DTS folks if you have questions about:

• Programming under the BeOS
• Why your code doesn't work
• Request sample code or programming tutorials on specific topics
• Clarifications to information in the Be Book
• Whether a problem is a bug in your code or the BeOS

You can contact Be Developer Technical Support at devsupport@be.com.

Alternative sources for this kind of assistance include:

• The Be FAQs
• The Be Book
• BeOS Bugs Online
• The Be Developer section of the Web site
• The BeDevTalk mailing list
• comp.sys.be.programming

Be's Webmaster is here to help you with any difficulties you might have with Be's Internet based services and information. If you've found a broken link, got an error message, have a suggestion, are having problems with a Be electronic mailing list, or some other Internet-related difficulty, the Webmaster is the person to ask.

You can contact the Be Webmaster at webmaster@be.com.