Loading Bus Mastering Drivers Creates Splatted (!) Devices in Device Manager

Description of problem: After loading the bus mastering drivers, the Device Manager shows Splats (!) on the Primary and Secondary IDE controllers. Device Manager also lists one or more ESDI controllers installed.

Hardware/Software affected: All Aladdin, Zappa, Thor, Tiger-eye, Mailman, Aurora and Venus systemboards, Windows 95 CD discs with the part numbers SWROPC009ABWW and SWROPC010ABWW, diskettes with part numbers SWRDSX065AAWW, SWRDSX065ABWW, and all revisions of BBS bus mastering files.

The following chart contains the Gateway part number, which is located on the invoice received with the computer, and the Reference name of the systemboard. For the sake of simplicity, the reset of this document uses the Reference name of the systemboard.

Gateway part #	Reference name
MBDSAC032AAWW, MBDSAC032ABWW, MBDSAC033AAWW, MBDSAC033ABWW, MBDSAC035AAWW, MBDSAC035ABWW, MBDSAC036AAWW, MBDSAC036ABWW, MBDSAC037AAWW, MBDSAC037ABWW, MBDSAC056AAWW MBDSAC057AAWW	Tiger-eye
MBDSAC020AAWW, MBDSAC020ACWW, MBDSAC021ABWW, MBDSAC021ACWW	Aurora
MBDSAC016AAWW, MBDSAC016ABWW, MBDSAC017AAWW, MBDSAC017ABWW, MBDSAC019AAWW, MBDSAC019ABWW, MBDSAC023AAWW, MBDSAC023ABWW, MBDSAC024AAWW, MBDSAC024ABWW, MBDSAC024ACWW, MBDSAC027AAWW, MBDSAC027ABWW, MBDSAC028AAWW, MBDSAC028ABWW, MBDSAC029AAWW, MBDSAC029ABWW, MBDSAC030AAWW, MBDSAC030ABWW, MBDSAC044AAWW, MBDSAC044ABWW, MBDSAC045AAWW, MBDSAC045ABWW, MBDSAC046AAWW, MBDSAC046ABWW, MBDSAC047AAWW, MBDSAC047ABWW	Thor
MBDSAC026AAWW, MBDSAC026ABWW, MBDSAC038AAWW, MBDSAC038ABWW, MBDSAC067AAWW	Venus
MBDSAC007ACWW, MBDSAC007ADWW, MBDSAC007RCWW, MBDSAC008AAWW, MBDSAC008ABWW, MBDSAC008ACWW, MBDSAC008ADWW, MBDSAC008AEWW, MBDSAC008AFWW, MBDSAC008RAWW, MBDSAC008RBWW, MBDSAC008RCWW, MBDSAC009ABWW, MBDSAC009ACWW, MBDSAC009ADWW, MBDSAC009AEWW, MBDSAC009AFWW, MBDSAC009RBWW, MBDSAC009RCWW, MBDSAC010ACWW, MBDSAC010ADWW, MBDSAC010AEWW, MBDSAC010RCWW, MBDSAC011ABWW, MBDSAC011ACWW, MBDSAC011ADWW, MBDSAC011RBWW, MBDSAC011RCWW	Aladdin
MBDSAC005AAWW, MBDSAC005ABWW, MBDSAC005ACWW, MBDSAC005ADWW, MBDSAC005RAWW, MBDSAC005RBWW, MBDSAC005ACWW, MBDSAC006AAWW, MBDSAC006ACWW, MBDSAC006ADWW, MBDSAC006AEWW, MBDSAC006RAWW, MBDSAC012AAWW, MBDSAC012ACWW, MBDSAC012ADWW, MBDSAC012AEWW, MBDSAC012RAWW, MBDSAC013ABWW, MBDSAC013ACWW, MBDSAC013ADWW, MBDSAC013AEWW, MBDSAC013AFWW, MBDSAC013RBWW, MBDSAC014AAWW, MBDSAC014ABWW, MBDSAC014ACWW, MBDSAC014ADWW, MBDSAC014RBWW, MBDSAC015ADWW, MBDSAC015AEWW, MBDSAC018AAWW, MBDSAC022AEWW, MBDSAC048AAWW	Zappa
MBDSAC050AAWW, MBDSAC051AAWW, MBDSAC052AAWW, MBDSAC049AAWW, MBDSAC053AAWW, MBDSAC054AAWW, MBDSAC055AAWW, MBDSAC056AAWW, MBDSAC058AAWW, MBDSAC059AAWW, MBDSAC060AAWW, MBDSAC061AAWW, MBDSAC062AAWW, MBDSAC063AAWW, MBDSAC064AAWW	Mailman

Solution: This is a normal situation. The operating system does not automatically remove the existing drivers when installing the new drivers. To correct the problem, remove both references to the ESDI controller and REBOOT the system.

1. Right click the My Computer icon in the upper left hand corner of the screen. Click the word Properties that appears on the screen. Across the top of the window are four tabs: General, Device Manager, Hardware Profiles, and Performance. Click the Device Manager tab to view information about the computer.
2. Locate the Hard Disk Controller in the list of devices displayed on the screen. Click once on Standard IDE/ESDI Hard Disk Controller to highlight it.
3. Click the Remove button in the lower right hand side of the System Properties window. Click the OK button to confirm that you wish to remove this device.
   If there is more than one Standard IDE/ESDI Hard Disk Controller listed, click the NO button when asked to restart Windows. Repeat steps 2 and 3 until all the "Standard IDE/..." settings are removed before continuing.
   Once all the "Standard IDE/ESDI..." settings are removed, click the Yes button when asked to restart the computer.
4. The system now reboots to remove the Splats and activate the Bus Master drivers.

If this does not resolve your difficulties, please refer to FaxBack^® documents 3159, 3161, 3162 and 3163 for additional information about this difficulty.

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