Primary IDE Controller Shows a Splat (!) When Using a SCSI Drive

Description of problem: After loading the bus mastering drivers on a system with a Thor, Tiger-eye, Aurora, Aladdin, Zappa, Mailman or Venus systemboard and SCSI hard drive(s), the Primary IDE controller displays a Splat (!) in the Device Manager. This issue is not selective to a specific SCSI hard drive(s).

Hardware/Software affected: All Aladdin, Zappa, Thor, Tiger-eye, Aurora and Venus systemboards. The following chart contains the Gateway part number, which is located on the invoice received with the computer, and the Reference name of the systemboard. For the sake of simplicity, the rest of this document uses the Reference name of the systemboard.

Gateway part #	Reference name
MBDSAC032AAWW, MBDSAC032ABWW, MBDSAC033AAWW, MBDSAC033ABWW, MBDSAC035AAWW, MBDSAC035ABWW, MBDSAC036AAWW, MBDSAC036ABWW, MBDSAC037AAWW, MBDSAC037ABWW, MBDSAC056AAWW MBDSAC057AAWW	Tiger-eye
MBDSAC020AAWW, MBDSAC020ACWW, MBDSAC021ABWW, MBDSAC021ACWW	Aurora
MBDSAC016AAWW, MBDSAC016ABWW, MBDSAC017AAWW, MBDSAC017ABWW, MBDSAC019AAWW, MBDSAC019ABWW, MBDSAC023AAWW, MBDSAC023ABWW, MBDSAC024AAWW, MBDSAC024ABWW, MBDSAC024ACWW, MBDSAC027AAWW, MBDSAC027ABWW, MBDSAC028AAWW, MBDSAC028ABWW, MBDSAC029AAWW, MBDSAC029ABWW, MBDSAC030AAWW, MBDSAC030ABWW, MBDSAC044AAWW, MBDSAC044ABWW, MBDSAC045AAWW, MBDSAC045ABWW, MBDSAC046AAWW, MBDSAC046ABWW, MBDSAC047AAWW, MBDSAC047ABWW	Thor
MBDSAC026AAWW, MBDSAC026ABWW, MBDSAC038AAWW, MBDSAC038ABWW, MBDSAC067AAWW	Venus
MBDSAC007ACWW, MBDSAC007ADWW, MBDSAC007RCWW, MBDSAC008AAWW, MBDSAC008ABWW, MBDSAC008ACWW, MBDSAC008ADWW, MBDSAC008AEWW, MBDSAC008AFWW, MBDSAC008RAWW, MBDSAC008RBWW, MBDSAC008RCWW, MBDSAC009ABWW, MBDSAC009ACWW, MBDSAC009ADWW, MBDSAC009AEWW, MBDSAC009AFWW, MBDSAC009RBWW, MBDSAC009RCWW, MBDSAC010ACWW, MBDSAC010ADWW, MBDSAC010AEWW, MBDSAC010RCWW, MBDSAC011ABWW, MBDSAC011ACWW, MBDSAC011ADWW, MBDSAC011RBWW, MBDSAC011RCWW	Aladdin
MBDSAC005AAWW, MBDSAC005ABWW, MBDSAC005ACWW, MBDSAC005ADWW, MBDSAC005RAWW, MBDSAC005RBWW, MBDSAC005ACWW, MBDSAC006AAWW, MBDSAC006ACWW, MBDSAC006ADWW, MBDSAC006AEWW, MBDSAC006RAWW, MBDSAC012AAWW, MBDSAC012ACWW, MBDSAC012ADWW, MBDSAC012AEWW, MBDSAC012RAWW, MBDSAC013ABWW, MBDSAC013ACWW, MBDSAC013ADWW, MBDSAC013AEWW, MBDSAC013AFWW, MBDSAC013RBWW, MBDSAC014AAWW, MBDSAC014ABWW, MBDSAC014ACWW, MBDSAC014ADWW, MBDSAC014RBWW, MBDSAC015ADWW, MBDSAC015AEWW, MBDSAC018AAWW, MBDSAC022AEWW, MBDSAC048AAWW	Zappa
MBDSAC050AAWW, MBDSAC051AAWW, MBDSAC052AAWW, MBDSAC049AAWW, MBDSAC053AAWW, MBDSAC054AAWW, MBDSAC055AAWW, MBDSAC056AAWW, MBDSAC058AAWW, MBDSAC059AAWW, MBDSAC060AAWW, MBDSAC061AAWW, MBDSAC062AAWW, MBDSAC063AAWW, MBDSAC064AAWW	Mailman

Solution: If you have only SCSI devices in the computer - this is normal since there is not an IDE device attached to the controller on the systemboard. Even if the On-Board IDE controller is disabled in CMOS, there is still a Splat (!). This is a normal Windows 95 function. Basically, the Device Manager states that the device is not attached or is not working properly. The system however continues to run normally.

If you have IDE devices, such as CD-ROMs or hard drives in the computer - please refer to FaxBack^® documents 3160, 3161, 3162 and 3163 for additional information about this difficulty.

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