5 Known Problems and Workarounds
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1. Introduction
The System Monitor is an error reporting system for the
Indigo Magic Desktop.
Note: Packaged with these release notes is a separate sheet
that contains the Software License Agreement. This
software is provided to you solely under the terms
and conditions of the Software License Agreement.
Please take a few moments to review the Agreement.
This document contains the following chapters:
1. Introduction
2. Installation Information
3. Changes and Additions
4. Bug Fixes
5. Known Problems and Workarounds
6. Documentation Errors
1.1 Release_Identification_Information
Following is the release identification information for The
Desktop System Monitor:
Software Option Product System Monitor
Version 1.0.1
System Software Requirements 4D1-5.2
1.2 Online_Release_Notes
After you install the online documentation for a product
(the relnotes subsystem), you can view the release notes on
your screen.
If you have a graphics system, select ``Release Notes'' from
the Help submenu of the Toolchest. This displays the
grelnotes(1) graphical browser for the online release notes.
Refer to the grelnotes(1) man page for information on
options to this command.
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If you do not have a graphics system, you can use the
relnotes command. Refer to the relnotes(1) man page for
accessing the online release notes.
1.3 Product_Support
Silicon Graphics, Inc., provides a comprehensive product
support maintenance program for its products.
If you are in North America and would like support for your
Silicon Graphics-supported products, contact the Technical
Assistance Center at 1-800-800-4SGI.
If you are outside North America, contact the Silicon
Graphics subsidiary or authorized distributor in your
country.
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2. Installation_Information
This chapter lists supplemental information to the IRIS
Software Installation Guide. The information listed here is
product-specific; use it with the Installation Guide to
install this product.
2.1 Desktop_System_Monitor_Subsystems
The Desktop System Monitor includes these subsystems:
sysmon.books.ErrorHelp This subsystem contains help
information for most critical
error messages.
sysmon.books.Help This subsystem contains help
information for the Desktop
System Monitor applications.
sysmon.man.sysmon This subsystem contains man
pages for the Desktop System
Monitor programs.
sysmon.sw.notifier This subsystem contains tools
for providing desktop
notification of critical
system errors.
sysmon.sw.viewer This subsystem contains the
System Log Viewer.
2.2 Desktop System Monitor Subsystem Disk Space
Requirements
This section lists the subsystems (and their sizes) of the
Desktop System Monitor option.
If you are installing this option for the first time, the
subsystems marked ``default'' are the ones that are
installed if you use the ``go'' menu item. To install a
different set of subsystems, use the ``install,''
``remove,'' ``keep,'' and ``step'' commands in inst to
customize the list of subsystems to be installed, then
select the ``go'' menu item.
Note: The listed subsystem sizes are approximate. Refer to
the IRIS Software Installation Guide for information
on finding exact sizes.
Subsystem Name Subsystem Size
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(512-byte blocks)
sysmon.books.ErrorHelp (default) 517
sysmon.books.Help (default) 482
sysmon.man.relnotes (default) 21
sysmon.man.sysmon (default) 9
sysmon.sw.notifier (default) 434
sysmon.sw.viewer (default) 806
2.3 Installation_Method
This section lists the installation method for the Desktop
System Monitor subsystems. Refer to the IRIS Software
Installation Guide for complete installation instructions.
Subsystem Name Method of Installation
sysmon.books.ErrorHelp IRIX
sysmon.books.Help IRIX
sysmon.man.relnotes IRIX
sysmon.man.sysmon IRIX
sysmon.sw.notifier IRIX
sysmon.sw.viewer IRIX
2.4 Prerequisites
The eoe2.sw.tcp subsystem is a prerequiste for sysmon.sw.notifier
The sgihelp & insight products are a prerequiste for all book subsytems
2.5 Configuration_Files
The file /etc/syslog.conf must contain the line:
"*.alert |/var/adm/sysmonpp /var/adm/SYSLOG"
This line must only be delimited by tabs. By default, this
should be installed from the eoe2.sw.tcp subsystem. If you
have modified your local /etc/syslog.conf file, merge in
this line from the file /etc/syslog.conf.N and type 'killall
1 syslogd' to enable system error notification. If you have
a server with no graphics, you should remove the sysmon
subsystem and remove the sysmonpp line from
/etc/syslog.conf. The syserrpanel(1M) program can be used
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to configure system error notification for each user. A
configuration file $HOME/.syserrrc is saved in the user's
home directory. Below is an example of that file with the
default values:
NOTIFYVIA=DIALOG
NOTIFICATION=1
AUDIO=1
LOGGEDOUT=0
SNOOZEUNTIL=Jan 1 00:00:00
SNOOZEMIN=10
HELPONLY=1
NOTIFYVIA can be either "DIALOG" or "HELPCARD." The default
is the syserr(1M) dialog. If you'd like the help card for
the error message to pop-up instead, select "Notify via
Helpcard" from the syserrpanel(1M) control panel.
NOTIFICATION can be turned on or off (set to 1 or 0), via
the syserrpanel(1M) visual notification button. If visual
notification is off, you will not be notified of critical
errors on the desktop, but they will still be recorded in
the IRIX console window and the system log
(/var/adm/SYSLOG). Use sysmon(1M), the System Log Viewer,
to view the log file.
AUDIO notication can be either turned on or off (set to 1 or
0), via the syserrpanel(1M) audio notification button.
LOGGEDOUT is not used in this release
SNOOZEUNTIL is the time which notification will become
active again after the snooze button is pressed. This cannot
be configured from the control panel, it is a calculated
value that syserr(1M) writes to the file.
SNOOZEMIN is the default number of minutes that notification
will be silenced for. This value can be configured on
syserrpanel(1M) and is used to determine SNOOZEUNTIL.
HELPONLY can be turned on or off (set to 1 or 0). If it is
on, the user will only be notified of errors with help
information. This is also used to filter out messages which
are incorrectly prioritized. The default value is '1', and
this can only be modified by editting the configuration
file.
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3. Changes_and_Additions
o There have been various bug fixes in versions 1.0.1 -
Reference Chapter 5 of the relnotes notes.
o In this version, there are no changes or additions to
the product itself, besides bug fixes. There were
changes made to syslogd(1M) in 5.1 that are documented
in the man page and the eoe2 release notes. The file
format was modified to include priority & facility
codes for the sysmon(1M). The file format was modified
to maintain compatibility with space delimited awk
scripts that are used by some system administrators.
o An additional filter was added to the syslogd(1M)
configuration file, sysmonpp(1M) for error
notification. If the local /etc/syslog.conf file was
modified, you'll need to merge your changes with the
/etc/syslog.conf.N file in order to enable
notification. After editting /etc/syslog.conf, type
'killall 1 syslogd' to force syslogd to re-read it
configuration file.
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4. Bug_Fixes
o 171399 - The Critical filter often results in blank
System Log Viewer.
o 189375 - no icons for sysmon or syserrpanel
o 185047 - Sysmon control panel should be accessible from
toolchest
o 192077 - Sysmon priority sorting broken when "remove
duplicates" is off
o 192086 - Help card doesn't have embedded error message
in "Help Card" more
o 192590 - Sysmon File Open & Close error checking
o 194030 - sysmonpp (eoe2.sw.tcp) needed motif as a
prereq.
o 194495 - Syserr snoozeuntil broken if used in diff
years - no "year" data
o 194835 - wrong sgihelp for "process killed for memory
error"
o 195975 - System Log Viewer scrambles multiline syslog
entries
o 198093 - syserr's "Cancel" button should be "Close"
o 200348 - Glossary not installed for either Sysmon books
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5. Known_Problems_and_Workarounds
o 158276 - Selected text can not be pasted into an non-
Motif window.
Selected text can be dragged with the middle mouse
button into motif drop sites (motif text fields). Also,
selected text can be saved, printed, or mailed using
options under the file menu. If no text is selected,
all the messages are saved, printed or mailed.
o 160748 - Some SYSLOG messages are incorrectly
prioritized.
o 169173 - Scrolling sysmon(1M) messages with the arrow
key pages the viewer.
Drag the scrollbar to view the messages line-by-line.
The arrow key changes the view page-by-page, not line-
by-line.
o 171403 - "Last message repeated %s times" appears in
viewer
The "Last message repeated" lines are not supposed to
be displayed. The frequency information should be
added to the correct message.
o 184723 - sysmon should allow snooze period to be set
from notifier
o 185050 - The help icon in the sysmon list should also
launch help
Double-click on the message (not the icon in the list)
to launch the help message.
o 192002 - Syserrpanel issues
The audio notification toggle button is checkec off,
even if soundschemes is not installed.
The control panel is not immediate action - changes to
the $HOME/.syserrrc file only take place after the
close button is hit.
It would be nice to have a "Test" button to pop-up a
test dialog so the user can see what he/she configured
Control Panel should be in 'run only once' mode
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o 192213 - Icon for error message different from error
message icon from apps
o 193725 - system log viewer: filter selection
information should be saved
o 197728 - Sys log viewer Help>Product Info. brings up
notifier
o 198822 - System Log Viewer needs to deal with large
SYSLOG's better
o 198826 - System Log Viewer save function should warn
when over-writting
o 198828 - Sysmon: default save dir can be set to last
open dir
o 199851 - Sysmon: way too expensive to display large
SYSLOG files
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6. Documentation_Errors
o No known problems with the on-line help. If problems
are found, please report them to your local support
provider.