What is Pipeline
Pipeline is a technical publication produced by the
Customer Support Division (CSD) of Silicon Graphics. It is distributed six times a year to all warranty and support customers.
It contains Frequently-Asked Questions from customers,
tutorials, and tips and tricks on various subjects.
For examples, refer to the Recent Table of Contents later in this article.
Who Is Entitled to Pipeline
Each SGI system that is under warranty or has a support contract
is entitled to one copy of Pipeline. Customers who do
not have any systems under warranty or support should
contact their local office for support contract pricing information.
If you have multiple systems under warranty or support,
and you are only receiving one copy (or no copies) of Pipeline,
you should check to see who in your organization is listed
as the owner or the literature contact for that system.
Canadian and US Customers
If you cannot determine who is the owner or literature contact for the system, or the owner of the system has not been
receiving Pipeline, send your name, address and the serial numbers
of all machines under contract to pipeline@sgi.com
Customers Outside of North America
If you cannot determine who is the owner or literature
contact for the system, or the owner of the system has not been
receiving Pipeline, you will need to contact
your local office to resolve the problem.
Third Party Customers
If your support contract is through a reseller or other
third party organization, you will need to contact them directly
regarding distribution of Pipeline.
Pipeline On-line
Support Advantage
Pipeline is available on-line as part of the Support Advantage CD-ROM.
All customers with current support contracts
should be receiving updates to
Support Advantage approximately
every three months. If you have questions or comments about
the Support Advantage CD-ROM, please contact your support provider,
or send electronic mail to supportlib@sgi.com
Anonymous FTP
Most of the larger programs published in Pipeline are available
via anonymous ftp on the machines ftp.sgi.com
and
sgigate.sgi.com
in the directory
/support/Pipeline.
Recent Table of Contents
