Oracle Customer Support offers comprehensive support programs which are available on a global basis.

For Oracle's Workgroup/2000 trial and full use products, the following Customer Support options are available.

For more information about other support services and special promotions in your country, please call your local Oracle office listed below.

Free Installation Assistance

If you have an installation question regarding a Workgroup2000 product, please review the technical bulletins available on the WorldWide Web, Bulletin Board, and Automated Fax Service. These bulletins cover installation issues and will help you get started using the software.

If you have a comment or question about installing the Workgroup/2000 products you can contact Oracle via the WorldWide Web, Bulletin Board or Internet Email.

Please submit your comments and questions in English. We cannot guarantee that we will be able to respond to each of your questions directly. However, we will use your input to improve our technical bulletins.

Oracle reserves the right to change technical support options at any time without notice.

Oracle User Community

The International Oracle User Group Forum in CompuServe is an active meeting place available to all Oracle users to discuss Oracle topics, share information, and help each other. To access the CompuServe forum, type Go Oracle and select Access the Oracle User Group Forum. If you are not a CompuServe Member, you may obtain information about joining CompuServe by calling one of the following telephone numbers below.

  • From within the United States call: 1-800-524-3388
  • From outside the United States call: +1.614.529.1349

    Users of the Internet will find a similar community of Oracle users on the Usenet forum comp.databases.oracle

    Fee Based Services

    Pay-Per-Incident Based Support is available for all Oracle Workgroup/2000 products for users who have minimal technical support needs and prefer not to contract for support on an annual basis. This service is not available for other Oracle products.

    Premium-level annual services are available for all Oracle products, including Workgroup 2000:

    Please note that service options may vary by country, and not all options are available in every country. Please call your local Oracle office listed below for pricing and details on the support options in your country.

    Contact Information for Purchasing Technical Support

    To obtain additional information on support services for Oracle's Workgroup/2000 trial and full use products, or to purchase support, please call your country Oracle office and ask to speak to an Oracle Customer Support representative.
    1. Americas
    2. Asia Pacific
    3. Europe, Middle East & Africa

      Americas

      Asia Pacific

      • Australia (within Australia): +008.025.855
      • Australia (outside Australia, request Telesales): +61.2.900.1500
      • Bangladesh: +880.2.816921
      • China: +86.10.857.7711
      • Hong Kong: +852.865.2626
      • India: +91.80.5593930
      • Indonesia: +62.21.5724262
      • Japan: +81.3.5213.6400
      • Korea: +82.2.369.9500
      • Malaysia: +60.3.241.7531
      • New Zealand: +64.9.309.1946
      • Pakistan: +92.21.200973
      • Philippines: +63.2.812.3551
      • Singapore: +65.220.5488
      • Sri Lanka: +94.1.697544
      • Taiwan: +886.2.7193966
      • Thailand: +66.2.231.3353
      • Vietnam: +84.4.525.771

      Europe, Middle East & Africa

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