What is Microsoft AnswerStation?

Microsoft® AnswerStation is a support environment that can make it faster and easier for you to get the technical support you need. If you have Windows® 95 and a VoiceView®-capable modem, AnswerStation can collect and transmit system and diagnostic information from your machine to the Microsoft Technical support engineer you are working with during your call. The information can be exchanged at the time you call in for support. You won't need two phone lines, and the engineer won't have to hang up and call you back. The special tools provided by AnswerStation help Microsoft support engineers solve your issues faster.

What Do I Need?

To use AnswerStation you need to have Windows 95 and a VoiceView capable modem on your computer. The AnswerStation Questions and Answers document at the bottom of this page explains how to determine if your modem supports VoiceView. You must also have Microsoft File Transfer, which is part of Windows 95, installed on your computer. If File Transfer is not already installed on your computer, refer to the documents below for assistance.

How Do I Reach An AnswerStation-Equipped Engineer?

Microsoft is ready now to support Windows 95 customers in the U.S. using AnswerStation. As we learn more about using AnswerStation in our call center, we will look at applying the technology to the support of other Microsoft applications. Additional information will be posted on the Microsoft support site at www.microsoft.com/support as it becomes available.

In order for a Microsoft support engineer to use AnswerStation during your support call, you must call Microsoft technical support on the telephone that is connected to your VoiceView capable modem. You call Microsoft using the standard support telephone numbers. The numbers can be found in the product documentation and in the SUPPORT.TXT file located on your computer in the subdirectory that Windows is installed in.

There are three ways to get to a Windows 95 engineer who can offer support using AnswerStation:

1. If you have already registered your product, and enter your Product ID number to automatically route into the support queue, you will now receive an option to go to an AnswerStation equipped Engineer.
2. If you have not already registered your product, you should ask the Customer Service Representative you speak with to connect you to an AnswerStation engineer.
3. If you forget or miss the first two options, an engineer in the support queue you go to will have the option of transferring you to an AnswerStation engineer.

Download AnswerStation

Microsoft AnswerStation 1.0 Questions and Answers
Important information related to usage and installation of AnswerStation.

AnswerStation 1.0 Answers.txt
The AnswerStation Readme contains information important to the successful installation and operation of AnswerStation.

Updated modem INF files for Voiceview-Compatible Modems
INFs for Creative Labs Phone Blaster, Diamond Multimedia TeleCommander 2500, Aztech Systems, and Zoom Comstar VoiceView modems. This update installs Microsoft File Transfer and VoiceView.

Microsoft File Transfer Available for Floppy Disk Users
If you have the floppy disk version of Windows 95, you'll need this file to install Microsoft File Transfer

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