The UMMC Help Page

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Contacts

Departmental Computer Support List

UMMC E-mail Administrators

Authorized Signers

Banyan Administrators

Documentation

The Service Status Page

Contains links to help determine the status of various computer services used at UMMC. Currently includes links to ITD services only.

Planned

Site-licensed software

Training Resources

Information Technology Division (ITD)

The ITD Home Page

ITD's main page for campus computing information. Includes pointers to The ITD Documentation Database (Frequently Asked Questions, documentation produced by ITD, and ITD course announcements), Computing-Related tutorials, and more. There's also a gopher-based listing of ITD Workshops.

Some items of particular interest to UMMC computer users:

• Your Uniqname and Kerberos Password
• X.500 - The University Online Directory Service
• maX.500--A Macintosh X.500 Directory Client
• UMCE IMAP E-mail Service
• ITD-Where Can I Get Help?

The ITD User Services Web Server

Contains pointers to much of the same info as the ITD home page, plus some others.

ITD Help Desk

Information from the folks at 4-HELP.

Some Vendor Pages

Apple

You can go directly to Apple's Product Support page, or the searchable Technical Information Library. Some good "unofficial" resources for Mac information include: Macintosh FAQs by Robert Lentz, and a collection of Macintosh Resources Available On-Line.

Cisco

The public site for technical support is here.

Compaq

This page gives you a choice between the text-only or graphical version of Compaq Computer Corporation's home page.

Creative Labs

Manufacturer of PC sound, video and CD-ROM multimedia solutions, including Sound Blaster.

DEC

Or use the text-only version of the Digital Equipment Corporation's page.

DELL

Here's the text-only version of this page. You can also go right to technical support.

FTP, Inc.

Information on products including PC/TCP® for DOS/Windows and OS/2.

Hewlett-Packard, Inc.

Several pages offer tech support, including one presenting "global expertise" and the HP Support Line service.

IBI

The home page for Information Builders, makers of FOCUS.

IBM

Much of the technical info seems to be located on the Products and Services page. There's also a page devoted to IBM PC products, including a searchable IBM Personal Computer file library.

Kermit

The Kermit communications software collection at Columbia University.

Microsoft

MS Technet search takes you directly to the searchable index for MS TechNet. For help finding your way around ftp.microsoft.com, try the Microsoft FTP archives page. The Microsoft Knowledge base shows a different view of this site. The Windows FAQ is not an "official" Microsoft publication, but a helpful collection of Windows information maintained by Tom Haapanen and the Indiana University Support Center.

Novell

Query the Netware Support Database directly.

Oracle

Includes Oracle Customer Support and the online Oracle Magazine.

Pine

Includes a User's Guide, a FAQ list, and other information about the University of Washington's Pine e-mail program.

Qualcomm

Qualcomm makes the e-mail program Eudora (free and commercial versions are available for the Macintosh and Windows platforms).

Shiva Corporation

Information from "the remote access specialists."

Sun Microsystems

Includes the Service and Support page.

Other places you might find helpful

Common Internet File Formats

Mainly intended for Macintosh computers. Requires Netscape or another table-friendly browser to read.

Multimedia File Formats on the Internet

A beginner's guide to file formats on the Internet, intended for users of IBM-compatible PCs.

The WIndows 95 Info Page

A lot of links to Windows 95-related material.

The Consummate Winsock Apps List

Just about everything you'd ever want to know about Winsock applications, plus links to other sites with even more info.

The Cross-Platform Page

This page explains how to convert various file formats for use on various platforms.

The Ethernet Page

This page "provides access to information about Ethernet/IEEE 802.3 local area network (LAN) technology. This includes the original 10-Mbps system and the new 100-Mbps Fast Ethernet system."

PC Lube & Tune

From Yale, A collection of introductions, tutorials, and education on technical subjects, including An Introduction to PC Hardware, Introduction to TCP/IP, and Surviving the Next OS.

Ziff-Davis Publishing Company

A guide to the Web versions of several popular computing magazines, including PC Computing, PC Week, MacUser and MacWeek. The text-only version of this page loads a bit quicker.

CMP computer publications on-line

A free (for now), searchable index of articles from a variety of computing publications.

Computing Dictionary

Response time can be slow here, but the dictionary can be useful when you're looking at an acronym you just can't figure out.