Using AnswerPoint

HOW TO FIND AND USE RELEVANT TECHNICAL INFORMATION

There are cost-effective and expedient ways for you to gather technical information which may provide answers to your questions without speaking directly to a support engineer. Before calling AnswerPoint support, you may find it helpful to check:

• Help
  The context-sensitive Help files that come with your product can be installed with the product or at a later date. To activate the Help file for a specific function or dialog box, simply press the F1 key.
• Software documentation
  Look for information regarding the use of specific product features in the printed userís guide or any electronic README files included with the software.
• The resources available through AnswerPoint Information Services (see page 2)

If your situation requires help from a Microsoft support engineer, call Microsoft AnswerPoint. Hereís how to get ready before you call:

• Have the product ID number ready if you are calling for Standard Support. The product ID number is located on the product registration card.
• Have your AnswerPoint Account ID number or credit-card number handy.
• Be at the computer or workstation that is experiencing technical difficulty.
• Be prepared to describe the problem thoroughly or re-create it.
• Note the exact wording of any error message and the text of any "STOP" screens.
• Know the name and version number of the Microsoft product(s) you are using, as well as the type of hardware (including network hardware).

HOW TO FIND THE RIGHT NUMBER

For pay-per-incident and annual plans, see the following chart:

AnswerPoint Priority is available 24 hours a day, 7 days a week (except holidays, unless you have a server-down situation)	For annual plans or per-incident charges billed to your credit card	To have per-incident charges applied to your phone bill
Priority Desktop	(800) 936-5700	(900) 555-2000
Priority Desktop - Home products	(800) 936-5600	(900) 555-2400
Priority Office Developer	(800) 936-5500	(900) 555-2020
Priority Developer	(800) 936-5800	(900) 555-2300
Priority Comprehensive 10, 35	(800) 936-5900	(900) 555-2100
Priority Comprehensive 75	(800) 936-2197	N/A
AnswerPoint Consulting Line	(800) 936-1565	N/A

For Standard support phone numbers, see the table below.

	U.S.	Canada
Desktop Applications		(905) 568-3503
Microsoft Access	(206) 635-7050
Microsoft Automap	(206) 635-7146
Microsoft Bob	(206) 635-7044
Microsoft Excel for the Macintosh	(206) 635-7080
Microsoft Excel for Windows and OS/2	(206) 635-7070
Microsoft Magic School Bus & Kids Products	(206) 635-7140
Microsoft Money	(206) 635-7131
Microsoft Bookshelf, Encarta, Cinemania & Other Multimedia Products	(206) 635-7172
Microsoft Office for the Macintosh	(206) 635-7055
Microsoft Office for Windows	(206) 635-7056
Microsoft Office - Switcher Line	(206) 635-7041
Microsoft PowerPoint	(206) 635-7145
Microsoft Profit	(800) 723-3333*
Microsoft Project	(206) 635-7155
Microsoft Publisher	(206) 635-7140
Microsoft Schedule+	(206) 635-7049
Microsoft Scenes and Games	(206) 637-9308
Microsoft Video for Windows	(206) 635-7172
Microsoft Windows Entertainment Products	(206) 637-9308
Microsoft Word for the Macintosh	(206) 635-7200
Microsoft Word for MS-DOS	(206) 635-7210
Microsoft Word for Windows	(206) 462-9673
Microsoft Works for the Macintosh	(206) 635-7160
Microsoft Works for MS-DOS	(206) 635-7150
Microsoft Works for Windows	(206) 635-7130
* Microsoft Profit supported by Great Plains Software Company. Support offerings may vary.
Personal Operating Systems (90 days from first call to support engineer)		(905) 568-4494
Microsoft Mouse, Microsoft Ballpoint, Windows Sound System and other Microsoft hardware	(206) 635-7040
MS-DOS 6.0 and MS-DOS 6.2 upgrade	(206) 646-5104
Microsoft Windows and Windows for Workgroups	(206) 637-7098
Windows '95	(206) 635-7000
MS Plus!	(206) 635-7122
Development Tools (30 days from first call to a support engineer)		(905) 568-3503
Microsoft Basic PDS	(206) 635-7053
Microsoft C/C++	(206) 635-7007
Microsoft Delta	(206) 635-7019
Microsoft Excel SDK	(206) 635-7048
Microsoft FORTRAN	(206) 635-7015
Microsoft Fox products for MS-DOS, Windows & UNIX	(206) 635-7191
Microsoft Fox products for the Macintosh	(206) 635-7192
Microsoft Macro Assembler (MASM)	(206) 646-5109
Microsoft Profiler	(206) 635-7015
Microsoft QuickBasic	(206) 646-5101
Microsoft QuickC	(206) 635-7010
Microsoft Source Safe	(206) 635-7014
Microsoft Test for Windows	(206) 635-7052
Microsoft Visual Basic	(206) 646-5105
Microsoft Visual Basic Professional Toolkit	(206) 646-5105
Microsoft Visual C/C++	(206) 635-7007

Online Services

FastTips	U.S.	Canada
Desktop Applications (Word, Excel,Works, etc.)	(800) 936-4100	(800) 936-4100
Home Products (Encarta, Golf, Kids, etc.)	(800) 936-4100	(800) 936-4100
Personal Operating Systems (Windows, etc)	(800) 936-4200	(800) 936-4200
Development (VB, VC++, etc)	(800) 936-4300	(800) 936-4300
Advanced Systems (Windows NT, MS Mail, etc)	(800) 936-4400	(800) 936-4400
MSDL
Supported Products	(206) 936-6735	(905) 507-3022

Additional Microsoft Services and Support

	U.S.	Canada
TT/TDD (Text Telephone)	(206) 635-4948	(905) 568-9641
Microsoft Wish Line	(206) 936-WISH
Microsoft Authorized Training Center Referral	(800) 636-7544	(800) 563-9048
Microsoft Certified Professionals	(800) 636-7544	(905) 712-0333
Microsoft Consulting Line	(800) 936-1565
Microsoft Consulting Services (MCS)	(800) 426-9400	(905) 712-0333
Microsoft Developer Network	(800) 759-5474	(800) 759-5474
Microsoft Press	(800) 677-7377
Solution Provider Sales and Information	(800) 765-7768	(800) 563-9048
Microsoft TechNet	(800) 344-2121 ext 3024	(800) 344-2121 ext 3024

2/96 - This list includes services available in the U.S. and Canada only. For information on support in other locations, contact a local Microsoft subsidiary. The Microsoft Support Network is subject to Microsoft's then-current price, terms and conditions. Microsoft, FoxPro, Microsoft Access, MS-DOS, and Visual Basic are registered trademarks and Visual C++, Windows, and Windows NT are trademarks of Microsoft Corporation. Macintosh is a registered trademark of Apple Computer, Inc.