What is Windows® 32-Bit Family Maintenance?

1. What is "Windows 32-bit Family Maintenance" and which Microsoft® products are involved?
Windows 32-bit Family Maintenance is designed to ease current (or new) Select and Open License Customer migration to 32-bit Windows (Windows 95 or Windows NT Workstation operating systems) and, in doing so, to provide greater licensing flexibility.

New or existing Microsoft Select and Open License Program Customers will be able to:

• Run either Windows 95 and "Microsoft Plus! for Windows 95" or Windows NT Workstation via Windows 32-bit Family Maintenance
• Acquire "Windows NT Workstation 3.51 One-Time Upgrade from Windows, Windows for Workgroups Maintenance" for all Windows 3.X or Windows for Workgroups licenses to be upgraded (NOTE: Windows Maintenance is no longer a prerequisite for Windows NT Workstation One-Time Upgrade)
• Place subsequent Windows NT Workstation licenses under Windows 32-bit Family Maintenance

2. What are the major benefits that my enterprise will get with Windows 32-bit Family Maintenance?

• Flexibility to deploy either Windows NT Workstation or Windows 95 with Microsoft Plus! for Windows 95 at your own pace, without reporting which product deployed
• Right to install any upgrades that come out for either product during term of agreement
• Get Microsoft Plus! for Windows 95 when deploying the Windows 95 option
• No need to pay for Windows 95 now and Windows NT Workstation later

3. Is there any special timeframe relative to Windows 32-bit Family Maintenance?
Special terms and participation rules for acquiring Windows 32-bit Family Maintenance run through June 30, 1996. All applicable usage rights run through the term of your Select or Open License agreement.

1. Summarize the ways I can take advantage of Windows 32-bit Family Maintenance?

• If you have Select 3.0:
• Acquire the Windows NT Workstation One-Time Upgrade available when enrolling in Windows 32-bit Family Maintenance
• Enroll in Windows 32-bit Family Maintenance
• If you have Select 2.x and cannot add Maintenance:
• Buy "Microsoft Windows 32-bit Workstation License + Maint (Pricing Exp. 6/30/96)" SKU (combined promotional SKU)
• If you have Select 2.x and can add Maintenance:
• Acquire the Windows NT Workstation One-Time Upgrade available when enrolling in Windows 32-bit Family Maintenance
• Enroll in Windows 32-bit Family Maintenance
• If you purchase under Open License:
• Buy Windows 32-bit License + Maintenance (combined promotional SKU)

2. I already have Windows NT Workstation Maintenance. What licensing rights do I have?
All Windows NT Workstation licenses under Maintenance are automatically granted the right to install either Windows NT Workstation or Windows 95 with Microsoft Plus! for Windows 95 through the term of the agreement.

3. Are there any competitive upgrades available to Windows 95 or Windows NT Workstation?
Yes. Under Select and Open License, Customers with an OS/2® license can acquire a license for either:

• Windows 95 (via "Windows® 95 Version Upgrade from Windows® 3.x and Windows® for Workgroups 3.x") or
• Windows NT Workstation (via Windows NT Workstation One-Time Upgrade)

Both Customers can then reap all previously-stated benefits by placing these licenses under Windows 32-bit Family Maintenance (Customer of Windows 95 must acquire the Windows NT Workstation One-Time Upgrade previous to enrolling in Windows 32-bit Family Maintenance).

4. I am a Customer of Windows with MVLP (or the Variable License). How can I upgrade to 32-bit Windows if I dont have the Systems Pool designated at my Master Agreement?
Please contact your Microsoft Account Manager to add product pools to an existing Select MVLP or Variable License agreement. Once the Systems Pool has been added to the Master Agreement, the Customer should acquire the One-Time Upgrade to Windows NT Workstation and enroll the acquired upgrade in Windows 32-bit Family Maintenance.

5. Because of my ever-changing end-users profiles, how flexible are the licensing rights to move between Windows NT Workstation and Windows 95?
There is no restriction as to how many times a Customer can switch between the two operating systems, as long as Windows NT Workstation was originally enrolled in Maintenance. However, once Maintenance on the Windows NT Workstation license expires, the Customer must choose to run either Windows 95 or Windows NT Workstation and can no longer switch between the two.

6. Our organization will enroll in 32-bit Windows Family Maintenance for our installed base of PCs. What would happen if we replace 200 of these PCs?
Under this example, the Customer will enroll its installed base of PCs in Windows 32-bit Family Maintenance. If this Customer later replaces 200 PCs, all Maintenance payments must still continue for coverage of those licenses, as Maintenance is non-cancelable. However, the existing 32-bit Family Maintenance for the 200 "displaced" PCs can be transferred to the 200 new PCs for the duration of this Customers Select agreement, after the Customer:

• Acquires a Windows NT Workstation license with the replacement PCs from the PC manufacturer, or
• Acquires a Windows NT Workstation One-Time Upgrade through Select, if the PCs were acquired from a PC manufacturer with any non-NT Workstation Windows license (i.e., Windows 95)

Select 3.0 Customer Agreements - Potential Scenarios Q&A

1. I have a Select 3.0 agreement with Maintenancehow can I take advantage of these benefits?
Customers of Windows and Windows 95 should acquire the Windows NT Workstation One-Time Upgrade and enroll each license in Windows 32-bit Family Maintenance. (Current Windows NT Workstation Maintenance Customers are entitled to the enhanced Maintenance features throughout the duration of the their agreement; Note - Windows 32-bit Family Maintenance replaces Windows Maintenance for the duration of the agreement.)

2. I have a Select 3.0 Enterprise License for Windows Family, but did not elect Maintenance coverage on my Enrollment Form. How can I take advantage of these benefits?
Select 3.0 Enterprise License Customers must normally choose Enterprise Maintenance on their Enrollment Form; failure to do so prohibits the addition of Enterprise Maintenance at a later date. An exception will be made to allow Windows 32-bit Family Maintenance to be added to Enterprise agreements through June 30, 1996.

To add Windows 32-bit Family Maintenance to an existing Enterprise Enrollment, Customers simply have to fill out the "Start32 Campaign - Addition of Enterprise Maintenance" Amendment. (See your Microsoft Account Representative for a copy of this Amendment.) Upon acceptance of the Amendment, Customers must first acquire a Windows NT Workstation One-Time Upgrade and then put the license under Windows 32-bit Family Maintenance on the same order. The order must be completed within 30 days of the effective date of the Amendment.

3. I have a Select 3.0 Variable License agreement. I am past the time in my agreement (first 2 quarters of the Enrollment or before the end of the first year of the Master) in which I can purchase Maintenance for my installed base. How can I take advantage of these benefits?
Select 3.0 Variable License Customers will be allowed to add an unlimited number of licenses under Windows 32-bit Family Maintenance after acquiring an equal number of Windows NT Workstation One-Time Upgrade SKUs through June 30, 1996.

After that date, Variable License Customers must adhere to the standard Variable License rules for adding Maintenance. They can add an unlimited number of Windows 32-bit Family Maintenance after acquiring an equal number of Windows NT Workstation One-Time Upgrade SKUs on the same order, (if in the first two quarters of their Enrollment, provided this occurs within the first year of the Master Agreement). After the first two quarters, they must acquire a new Windows NT Workstation license to enroll in Windows 32-bit Family Maintenance.

Select 2.x Customer Agreements - Potential Scenarios Q&A

1. I have a Select 2.x agreement with Maintenance- how can I take advantage of these benefits?
Customers of Windows and Windows 95 who wish to take advantage of these benefits should acquire the Windows NT Workstation One-Time Upgrade and enroll in Windows 32-bit Family Maintenance (Note - Windows 32-bit Family Maintenance replaces Windows Maintenance for the duration of the agreement.) Existing Windows NT Workstation Maintenance Customers are now entitled to the enhanced Maintenance features throughout the duration of the their agreement.

2. I have a Select 2.x agreement without Windows Maintenance- how can I take advantage of these benefits?
Select 2.x Customers without Windows Maintenance have two options available:

• Transition to a Select 3.0 Agreement (a major benefit being that a full two-year Maintenance term would be available)
• Acquire the Windows 32-bit License + Maintenance combination promotional SKU (available to current Select 2.x Customers of Windows and Windows 95 through June 30, 1996, combining the Windows NT Workstation One-Time Upgrade with Windows 32-bit Family Maintenance)

3. I am a Select 2.x Customer. How would I report the special Windows 32-bit Workstation License + Maintenance SKU on my quarterly reports?
This special combined SKU is a one-time transaction, with Maintenance fees already built into its initial price. Once a Select 2.x Customer has reported this SKU, no recurring reporting is required.

Open License Customer Agreements - Potential Scenarios Q&A
1. I choose to acquire licenses through the Open License program- how can I take advantage of these benefits?
Open License Customers with or without Windows Maintenance have the following options:

• Acquire the Windows 32-bit License + Maintenance combination promotional SKU (a one-time transaction with Maintenance, available to current Open License Customers through June 30, 1996)
• Open License Customers with Windows NT Workstation licenses can acquire an Open License for Windows NT Workstation Maintenance or Windows 32-bit Family Maintenance
• Acquire a new Open License, rather than purchasing the promotional combination SKU under their existing agreement (a major benefit of this action - for a minimum 50 unit commitment - would be a full two-year Maintenance term)

© 1996 Microsoft Corporation. All rights reserved. Microsoft and Windows are registered trademarks and Windows NT is a trademark of Microsoft Corporation.
OS/2 is a registered trademark of International Business Machines, Corporation.

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