• To provide a central point of contact for the Customer Service
  team in Wijchen.
• To act as an internal watchdog function to ensure that internal support areas are functioning in an optimum way, with an
  aim to provide 100% on time shipments.
• To actively communicate, negotiate and agree on revised
  shipment dates where necessary.
• To facilitate issues in the supply chain which can impact
  on time delivery Eg. system issues, allocation, pick list,
  shuttle and floor communication.
• To gain a detailed knowledge of the overall process which
  can be translated into system development opportunities
  and hence, a better overall service.
• To provide an overall account management function with a
  high quality service approach.

Function requirements:

• Previous experience in a MAAPICS/SOPSYS and Clear Access environment.
• Service oriented, a team player with a value adding attitude and good communication skills.
• Good decision maker used to co-ordinating different groups of people.
• Educational qualifications: A minimum of the Baccalaureate plus five years or equivalent or "A" level standard plus commensurate experience time.
• This role requires a very good working knowledge of French and English (TOEIC 750 - 800+).
• Minimum of 3 years commercial working experience within IT sector.