Can't find an answer to your question(s) regarding individual Apple products that you are considering purchasing? We do have a number of online and telephone resources you can consult:
1) Search the Apple Tech Info Library.
The Apple Tech Info Library is Apple's official technical support database. There are thousands of articles written about a wide range of Apple products, both past and present. Topics include: description, specifications, support issues, compatibility, and troubleshooting information. Search is by any word or words you want to type in and you can use operators such as AND, OR and NOT to limit or expand your search. The Apple Tech Info Library has all current product information, and can answer many of your questions on which computer to buy or how to troubleshoot a problem that you might have.
2) Download the latest issue of the "Information Alley" newsmagazine
The "Information Alley" is Apple's technical support newsmagazine, published every other week and available on a wide range of online services. The Information Alley answers the most-asked questions of the Apple Assistance Center in Austin, Texas and includes the latest information on Apple products, software updates and how to troubleshoot common problems.
3) Call our AppleFax system at 1-800-505-0171.
You can call twenty-four hours a day, seven days a week to request one of two catalogs faxed directly to you:
* Product Literature Catalog: The product literature catalog contains the document numbers needed to request product literature sheets, also known as "spec sheets," of Apple's current line of announced and shipping products.
* Technical Support Catalog: The technical support catalog is a five page catalog containing document numbers of available technical support documentation created by the Apple Assistance Center. Here is a list of topics in the catalog:
* HyperCard
* Macintosh Fonts and Desk Accessories
* Macintosh Operating Systems
* Macintosh Quadra
* Macintosh Software Troubleshooting
* Networking
* Newton
* Performa
* PowerBook
* Power Macintosh
* QuickTime
Over 980 documents are currently available. The catalog includes a short abstract on each document, helping you to find the technical information you need. The documents are written in a concise, easy to read, step by step format.
Access to Apple Fax can also be obtained through Apple's automated interactive systems at 1-800-SOS-APPL. During long queue times, you are given the option of transferring to Apple Fax, where an answer to your question may already be available.
4) Call the Apple Customer Assistance Center
For those customers located in the USA, the Apple Customer Assistance Center, at 1-800-776-2333 can answer your questions about Apple products, including product features and specifications. Representatives consult the same Apple Tech Info Library which is present online -- Hours are 6 am to 6 pm, pacific time, Monday through Friday.
Updated: 7-Sept-94 Copyright 1994, Apple Computer, Inc.
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