Flyer Hard Drive(s) Not Showing Up On WorkBench

Product: Flyer

Platforms: 2000 3000 3000T 4000 4000T

Problem: When the system is booted up, one or more of the Flyer hard drives are not showing up as icons on the Workbench screen.

1. Device drivers have not been activated. Check the Devs/DOSdrivers directory to see if appropriate driver files, such as FA0, FB0, etc, are present. If not, copy them from the Storage/DOSDrivers directory, and reboot.

2. Device drivers are present in DEVS/DOSDrivers, but the drive or drives have a SCSI ID number that does not match the device drivers in the DEVS/DOS-Drivers directory.

Run the FlyerHDTools program, and find out what the ID of the drive is and place the appropriate driver in the DEVS/DOSDrivers directory, or change the SCSI ID of the drive to match a driver that is already present, but not in use for another drive. You may need to consult the drive documentation for the ID jumper locations and settings.

3. The SCSI cabling or connections may be faulty. Test all cables and connections by disconnecting and reconnecting, swapping cables out, etc. Be sure to check inside any drive bays. Some drives may not function correctly if grounding is not correct. You may need to check grounding of the power supply, and grounding of the drive chassis to the system chassis.

4. Drive(s) could be malfunctioning or bad. Check to see if they can be recognized in FlyerHDTools. Test by swapping drives from port to port. If a drive does not show up even after you have exchanged cabling, and does not show up in FlyerHDTools, on any port, while other drives work fine, then the drive is faulty.

If under warranty, notify your dealer, or distributor, or the drive manufacturer for repair or replacement.

5. Flyer SCSI port(s) may be faulty. If you can swap drives around, and the drives show up fine on the other ports but no drives will show up on one particular port, that port has failed. Contact NewTek for an RMA.

It would be very unlikely that all three ports would fail, but it is possible. If drives will not show up on any Flyer port using any combination of cabling and drives, but the drives work fine if attached to some other SCSI controller, then the Flyer ports have failed, or some portion of the Flyer has failed that would disable the ports, and you should contact NewTek for an RMA.

6. The Flyer card may not be initializing upon startup of the system (This normally locks the system and does not usually allow a full bootup). You may need to check the LED's to diagnose if this is the actual problem.

If you do find a problem, on a 4000 you may need to bootup without the startup-sequence by holding down both mouse buttons upon startup of the machine. On a 2000 you may have to boot up with a Workbench disk or break out of the boot up by pressing on the CTRL & D keys. After this you will need to comment out (by placing a semicolon in front of the line), the FlyerInit line of the user-startup file, to see if the system will boot up correctly.

If the card proves to be faulty, call Technical Support Staff for an RMA.