GATEWAY 2000 MAJOR ACCOUNTS, INC.
The Big Picture

Total Cost of Ownership has been getting a lot of attention lately. The industry consultants and analysts are absolutely right: The cost of owning a computer today is out of hand. But just looking at costs can be very misleading, causing some companies to make the wrong PC-buying decisions.
Gateway 2000 can help you see the big picture: Value of Ownership. Simply put, Value of Ownership is the combination of maximized benefits and reduced costs over the life cycle of yourPCs. As one of the worldís leading direct marketers of PCs, Gateway has pioneered the concept of Value of Ownership. We aggressively work to reduce costs and efficiently deliver the benefits of the latest technology for outstanding value. "Value" is far more than the cost of the product. Value is the right balance of quality, performance, manageability, service and life cycle cost.

The Direct Advantage
Buying direct from Gateway cuts out the increased costs of a middleman, and gives you direct access to your own team of Gateway professionals. Weíve built an organization devoted exclusively to making our Major Accounts corporate, government and education customers happy. You can count on prompt responses and answers. And because we manufacture and support our PCs, itís easy for us to get out of our chairs and get the job done for you.

Quality And Reliability Add Up
Gateway components meet rigorous quality and compatibility tests before we build them into your PCs. Our quality management systems for customer hardware support and remanufacturing systems in Sioux Falls, South Dakota; and desktop and portable manufacturing divisions in North Sioux City, South Dakota are ISO 9002 certified. These quality-tested parts meet industry standards. And while Gateway offers them through our component add-on department, retail versions are available from suppliers around the globe. This makes it easy for your internal technical department to find parts in the future.

No Compromises On Technology
You can be confident about your decision to purchase reliable, quality-built Gateway PCs. There are no compromises with Gateway computers because we build your systems with the technology you need when you need it. This lets you establish your own schedule for introducing new technology. Plus, you get the technology you want, not the technology others think you should have. When itís time for you to introduce new technology, Gateway has it. Fresh technology can help enhance computer performance, increase productivity, and extend a PCís lifespan.

Customized Solutions
Another benefit is our Custom Integration Services (CIS) program. CIS helps you avoid "breaking the box" before setting it up. Gateway can install a wide range of hardware and software solutions on large volume orders - even some products we donít normally sell. You save the time and money of paying a third party. We do it all at our factory, then test the PCs and ship them to you, ready to run. Gateway continually strives to improve the "out-of-box experience" with things like pre-loaded special applications and training software to help reduce your setup and training requirements. Some software applications can also help you manage your network.

Versatile Leasing
You can conserve capital and still get the cutting-edge computers you require. Convenient, fixed monthly payment plans can be established to work within budget time frames and fixed per-seat budgets. This can give you a strategic business advantage. We work through independent leasing companies to offer lease option flexibility to meet your needs. You decide whether you want to use a basic lease or a total technology refresh solution.

Technical Support That Meets Your Needs
Our extensively trained technical support staff gives your business another valuable asset: Answers to your technical questions 24 hours a day, 7 days a week, and the call is toll free. Should you need a replacement part, our techs will have one on the way in no time. The quick turnaround should minimize system downtime, getting you up and running as soon as possible. Whether you want basic service or a full-blown, multi-vendor technical support solution, Gateway gives major account customers the opportunity to create a service and support package to meet your needs. Customized service options can help decrease your technology service costs across your enterprise and increase efficiency, letting your internal support technicians focus elsewhere.

Relationships That Work For You
We also add value to your Gateway purchase by helping you plan product and technology transitions. Close, long-term relationships with vendors like 3Com®, Iomega®, ATI®, Sony®, Intel®, and Microsoft® help us anticipate industry changes and new technology. We share our knowledge with you so you can make informed present and future technology decisions. In addition, coordinated research efforts with some of these same strategic vendors improves our failure reduction rate research, allowing us to build reliability into our systems.

A New Perspective
There are numerous Total Cost of Ownership reports and formulas. Take a step back and look at the big picture. Youíll see that Value of Ownership takes everything from expenses to productivity gains and benefits into consideration. No matter how you look at it, your relationship with Gateway 2000 can help you maximize value over time. Isnít that what youíre really looking for? Check out the Web today!

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