The Gateway 2000 FaxBack^® service is a "demand publishing" service. Using a touch-tone phone, you can have documents sent to your fax machine or fax modem.

The system is easy to use:

1. Call our FaxBack^® service by dialing one of the numbers listed above from any touch-tone phone. The System presents you with a main menu. There are two options available on this menu.

   For Customer Support Documents, including Technical Support, press [1].
   For Sales and Marketing (press releases) press [2].

2. A voice message now prompts you to press the number [1] if you have used the system before, or [2] if you would like to hear a short description of how the system works.

   NOTE: If you go into option 1, you will not be able to order any Sales or Marketing documents. Likewise, if you go into option 2, you won't be able to order any Customer Support documents.

3. The service now asks you if you to press [1] if you already know the number(s) of the document(s) you wish to order or press [2] if you want to order a catalog of available documents. If this is your first call to the system, or if it's been a while since you used the system, we recommend ordering a catalog.
   • If ordering documents, enter the document number, using the telephone keypad, followed by the pound [#] key. Press the pound [#] key alone when finished ordering.

   • If ordering a catalog, a voice message announces the list of available catalogs. Press the appropriate number on your phone to indicate which catalog you want. The system then asks you to press the number [1] if you want to order something else or the number [2] if you are finished ordering. If you press [1], then the process starts again at step three listed above. You can order up to four documents/catalogs during each FaxBack^® session.

4. The system now asks you to enter your fax number followed by the pound [#] key. Enter the area code and number of your fax machine or fax modem. If you are calling from over seas make sure you start the number with 011. After pressing the pound [#] key, the system reads back the number you entered. Press the number [1] if correct, or [2] if you need to re-enter the number.

5. Now the system asks you to enter either your name or phone number which is placed on the fax cover sheet. Follow the instructions appropriate to the method you wish to use. After entering your name or number, press the pound [#] key.

That's it! In most cases we begin sending the documents immediately, even before you hang up the phone! If your fax line is busy when FaxBack^® dials, it makes two more attempts at three-minute intervals. If your fax or fax modem is on the same phone line as the phone you are calling from, hang up as soon as you hear FaxBack^® say, "Your order will be sent immediately" to avoid this problem. If the system is processing other requests, you will be told approximately how long it will be before your documents are sent.

If you are using a fax modem, be sure it is set to automatically receive faxes.

The information in these articles is provided "as-is" without warranty of any kind, and all warranties are hereby disclaimed, whether express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. GATEWAY® 2000 will not be liable for any damages whatsoever, whether direct, special, indirect, incidental, or consequential (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of, or related to your use of, or inability to use the information in any such article,even if advised of the possibility of such damages. Because some states and jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. You may not further distribute, reproduce, rent, sell, transfer or license these articles.

If our documentation hasn't helped you,
this might be a good time to
send an e-mail to Technical Support.

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