Gateway Gold Service and Support Agreement

http://www.gateway2000.com/product/specs/2119.htm (Amiga Plus Extra No. 5/97, 05/1997)

GATEWAY GOLD SERVICE AND SUPPORT AGREEMENT

FEATURES
Specifications are subject to change without notice or obligation.
Gateway Gold^TM Service and Support is standard on all GATEWAY 2000^® computers. All customers who purchase a GATEWAY^TM PC are entitled to this award winning service and support program at no additional charge.
Gateway Gold Service and Support includes 24-hour, seven days a week telephone technical support; one-year on-site service agreement, three-year limited warranty; and next-business-day parts and replacement service depending on parts availability.

Telephone technical support on all hardware and productivity software purchased through Gateway 2000, 24 hours a day, seven days a week.

On-site service is available to most locations in the continental United States, Alaska, Hawaii, Puerto Rico, and Canada. On-site services are provided by PC Technology Services, Inc. PLEASE NOTE: On-site service is not available for any external peripheral, including any monitor, mouse, keyboard or speaker, or any portable computer system.

On-site service will be dispatched when you and a Gateway 2000 technician determine it is necessary to install replacement parts and on-site is available in your area.

A PC Technology Services authorized technician will contact you to schedule a two-hour appointment window using the estimated replacement part(s) delivery time.

On-site service is available Monday through Saturday, 6:00 a.m. to 10:00 p.m., excluding holidays.

Requests for on-site service received on a Friday will be dispatched for the following Monday unless otherwise specified.

Sunday and holiday dispatches for parts and service will be processed on the next-business-day for delivery on the second business day.

Next-Business-Day Response: Calls received prior to 6:00 p.m. CST will be eligible for next-business-day on-site response, depending on parts availability.

Parts Delivery: Any replacement parts will be shipped to a customer designated location via next-business-day delivery, pending parts availability and customer location, for orders received prior to 6 p.m. CST, Monday through Friday.

Many Gateway 2000 products are custom engineered by our suppliers to Gateway 2000 specifications, and may vary with similarly marketed products. The information in this document has been carefully checked and is believed to be accurate. However, Gateway 2000 assumes no responsibility for any inaccuracies that may be contained in this document. In no event will Gateway 2000 be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission, even if advised of the possibility of such damages.